Contact
Personal support is no longer provided over Twitter or Email.
If you are a patron, you can still contact us on Patreon.
I have a question about the game.
Please check the FAQ and Questions page first.
If you can't find them there, you can ask them on our Questions Forum
I want to report a bug.
You can report them in the Bugs Forum
I want to report a user.
If the issue is minor, you should block the person. Otherwise you can report them in the Report Users Forum along with relevant screenshots.
I want you to ban someone.
You can only report users. You will not be deciding their punishment.
I have a suggestion.
We are not taking suggestions at this time, but if you still want to share them, you can post them in our Suggestions Forum
Can you give me a pokemon?
No. You should obtain it on your own.
Can this pokemon be the next event?
No. You should obtain it on your own.
I want to appeal my ban!
There is a separate page for this.
If you do end up contacting us, remember the following
- Messages must be in English. Messages in other languages will be ignored.
- Mention your username. We are not psychic.
- There is only one person managing the game and reading your messages, replies will take time, and not all messages will receive replies.